Refund Policy for Digital Products on FlashcardKids.com
At FlashcardKids.com, we aim to provide high-quality digital products and excellent customer service. If you are not entirely satisfied with your purchase of a downloadable flashcard set, we offer a straightforward refund policy as outlined below.
Refund Eligibility
Due to the nature of digital products, we can only offer refunds under the following circumstances:
Technical Issues: If you encounter technical issues that prevent you from accessing or using the purchased digital flashcard set, and our support team is unable to resolve the issue within a reasonable timeframe.
Misrepresentation: If the product description significantly misrepresents the content or features of the digital flashcard set, and the issue cannot be resolved through alternative means.
Refund Process
To request a refund for a digital product, please contact our customer support team at [email protected] within 7 days of your purchase. In your refund request, please include:
- Your order number
- A detailed description of the issue encountered
- Any relevant screenshots or error messages
Upon receiving your refund request, our team will review the information provided and determine if you are eligible for a refund based on the criteria outlined above. If your request is approved, we will process the refund to the original method of payment used for the purchase.
Refund Exceptions
Please note that we do not offer refunds for digital products based on the following reasons:
- Change of mind or dissatisfaction with the content of the digital flashcard set.
- Failure to read the product description or sample materials before making a purchase.
Contact Us
If you have any questions or concerns about our refund policy for digital products, please don’t hesitate to contact our customer support team at [email protected]. We are committed to ensuring your satisfaction and will assist you with any issues you may encounter.
By purchasing and downloading digital products from FlashcardKids.com, you acknowledge and agree to the terms of this refund policy. This policy is subject to change without prior notice. Please refer to the latest version available on our website.